Orders under 70 lbs:

– When free economy shipping is selected for orders under 70 lbs., the order will ship via the most economical service from UPS, Fedex, or USPS.
– All shipping and handling times are outside estimates and it may ship faster than stated.
– Every item we sell qualifies for free economy shipping regardless of the weight.

***Free Shipping only applies to orders in the contiguous United States.

Orders over 70 lbs:

When free economy shipping is selected for orders over 70 lbs., the order may be split into multiple boxes and ship via the most economical service from UPS, Fedex, or USPS.
Pinball Machines, Arcade Games, etc. are shipped via Freight Carrier on a pallet. We will contact you when we receive the order to confirm all shipping information. Once the game has shipped and arrives at the delivery terminal, the Freight Carrier will contact you to set up a 3-4 hour window for delivery. All games are delivered with a liftgate service and the driver will place the item in your driveway. (They may place it in your garage, but are not required to do so.)

***Free Shipping only applies to orders in the contiguous United States.

International Orders:

For orders being shipped to international locations (outside the United States), the customer is responsible for all taxes and duties associated with their purchase. The customer is also responsible for handling all applicable customs processes utilizing a customs broker of their choosing. Game Room Guys can help provide recommendations for navigating the customs process and locating a customs broker when required.

NEED MORE HELP?

If inside delivery and setup is required, please contact us to obtain a quote. We have many partners who would be happy to install and setup your machine if you would rather not do so yourself.

Game Room Guys accepts all major credit cards; Visa, Mastercard, Discover, and American Express. We also accept PayPal transactions!

Game Room Guys offers a hassle-free returns process. Should you wish to request a return, please do so through your Ebay account and we will be happy to assist you.

Return Policy:

– Every new in box item is eligible for return within 30 days from the date it was received.
– Customers have the choice to receive a full refund or item exchange for their return.
– In order to be eligible for return, the item must be returned in its original condition and packaging.
– Customers are responsible for all return shipping fees.

*Any items not returned in original condition or packaging may be subject to a restocking fee.

Do you have questions? We have answers!

Unlike many internet retailers, we love interacting with our customers. That is why when you contact us during our business hours, a live person will answer and be ready to assist you. No voicemail and no wait times. We have highly experienced customer service representatives and technicians who are happy to assist you with any question or concern you may have.

When you purchase a machine from Game Room Guys, you immediately have free technical phone support for life!
Please let us know how we can help.

Hours:
9:00am – 5:00pm ET Monday
9:00am – 7:00pm ET Tuesday-Friday
10:00am – 4:00pm ET Saturday